Privacy Policy

Last updated: March 19, 2026

1. Introduction

Sweethelp LLC ("Sweethelp," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at sweethelp.xyz and our SaaS products and services (collectively, the "Service").

2. Data Controller

The data controller responsible for your personal data is:

  • Sweethelp LLC
  • 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, United States
  • Email: contact@sweethelp.xyz

3. Information We Collect

3.1 Information You Provide

  • Account Information: Name, email address, company name, password when you create an account
  • Billing Information: Payment details are collected and processed by our authorized third-party payment processor — we do not store your full payment card details
  • Communications: Information you provide when you contact our support team, submit a form, or otherwise communicate with us
  • User Content: Any data, files, or content you upload to the Service

3.2 Information Collected Automatically

  • Usage Data: Pages viewed, features used, session duration, and interaction patterns
  • Device Information: Browser type, operating system, device type, screen resolution
  • IP Address: Used for security, fraud prevention, and approximate location
  • Cookies: We use essential cookies for authentication and session management, and analytics cookies (with your consent where required) to improve the Service

4. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage your subscription (via our payment processor)
  • Send account-related communications (confirmations, invoices, security alerts)
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to improve the Service
  • Prevent fraud and ensure the security of the Service
  • Comply with legal obligations

We do not sell your personal data to third parties.

5. Payment Processing

All payment processing is handled by our authorized third-party payment processor. When you make a purchase, your payment information is collected and processed directly by our payment provider in accordance with their privacy policy.

Sweethelp does not have access to your full credit card number or payment details. We only receive transaction confirmations and subscription status from our payment provider.

6. Data Sharing and Disclosure

We may share your personal information with:

  • Payment Processor: For payment processing, billing, and tax collection
  • Service Providers: Trusted third parties that assist us in operating the Service (hosting, analytics, customer support tools), bound by confidentiality agreements
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Role-based access controls
  • Regular security audits and vulnerability assessments
  • Secure infrastructure hosted with reputable cloud providers

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Portability: Request a portable copy of your data in a structured format
  • Objection: Object to the processing of your data in certain circumstances
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@sweethelp.xyz. We will respond within 30 days.

10. International Data Transfers

Your data may be processed in countries outside your country of residence, including the United States. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes may also be communicated via email. Your continued use of the Service after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights: